Support
To ensure your team is equipped to begin development and evaluation quickly, we offer a dedicated training class for your software engineering team. This class will include:
- Overview of the HyperX hardware architecture
- Design of the Processing and Communication elements
- Advanced data communication capabilities
- Introduction to the HyperX C programming API
- Tutorials on using the MPX programming API for parallel implementation and real-time signal processing
- Overview of the HyperX software toolchain
- Hands-on instruction using the HyperX Studio integrated development environment (IDE)
- Discussion of basic debugging techniques
- Guidance on application porting, simulation, optimization, and debugging
- Q&A session with HyperX engineers to address your specific use cases
Training can be delivered virtually or on-site, depending on your team's preference and scheduling availability. Follow-on technical support is also available.
- HyperX is an alternative to any combination of conventional programmable (GPPs, DSPs, FPGAs) and/or semiconductor manufacturer’s fixed hardware (ASIC, SoC) solutions to achieve market requirements.
- Product Developers such as OEMs and ODMs will be able to build more innovative and differentiated customer-focused products on their terms.
- The HyperX Platform, including the Chip, Studio, and Development Board, will significantly simplify their product definition and development.
- With the HyperX Platform, developers can define, develop, and deliver tailored semiconductor and software solutions for use in their systems to meet their customers’ ever-changing needs and desires.
Our customer support representatives serve as customer advocates. They manage incoming customer support requests, continuously working with customers to ensure questions and reported problems are handled efficiently and with appropriate priority and urgency.
We use a consolidated agent workspace to track, prioritize, and respond to your needs efficiently with integrated routing and intelligence to collect necessary details and reduce data entry.
Your conversations are always connected, no matter how you interact (over messaging, live chat, social, email, or voice). We use automation to efficiently track progress and verify resolution while maintaining an accessible human presence for you, our customer.
In the future, we expect to use AI bots, giving our customers faster answers as they double our support personnel’s brainpower. And for those who prefer, expect traditional alternative integrated help center and community forums to resolve issues at your own pace. Either way, our services platform is built to create one unified view of your environment and will use it to personalize your experiences across your entire development and services journey.
Our services philosophy provides closed-loop corrective actions for incoming requests, either answering them directly or dispatching the request to appropriate resource people within the company. Our customer representatives maintain and continuously expand and improve the knowledge base working with the training and documentation teams. In addition, our customer services personnel work with the quality and development teams to implement processes for continuous process and tool improvement based on customer feedback.